West Suffolk Hospital Patient Advice and Liaison Service (PALS) 20th May 2014

The Patient Advice and Liaison Service (PALS) is free and confidential. It provides balanced and impartial advice about the Trust and its services, resolution of problems and concerns where possible, is there to help and support if things go wrong and is able to offer advice about making a formal complaint. Also, by listening to what patients, their families, carers and friends have to say PALS helps the Trust to improve and develop services.

The PALS office can be found in Main Reception and is open from 9am to 5pm Monday to Friday, except for Bank Holidays. Although appointments need not be made the PALS Manager spends much of her time on the wards, if she is not in her office the Receptionists are able to ‘Bleep’ her. She is also happy to visit patients on the wards please, again, ask ward staff to ‘Bleep’ her.

PALS can be contacted by email on pals@wsh.nhs.uk. and has a 24hour answerphone service which can be reached on either 01284 712555 or 0800 917 9673, messages are picked up regularly during office hours.